We understand that responding quickly and handling claims professionally and compassionately are important to our customers. We match the complexity and type of your claim to a professional who has the right combination of industry experience and skills to handle it best. Our highly trained claims specialists are available to help you no matter how you choose to reach us—by phone, fax, or email. This philosophy, combined with innovative tools, provides rapid action for policyholders and claimants when they need it most.
We offer:
- Countrywide service out of a single office using dedicated geographical units.
- 24/7 claim reporting followed by prompt three-point contact with physician, employer and injured worker to help control costs.
- Manageable claim counts handled by an experienced staff.
- Dedicated subrogation resources.
- Comprehensive cost containment strategies that include in-house nurse case manager triage, proven provider networks, roundtables, in-house fraud experts and more.